Returns & Refunds Policy

At Winebar, we strive to ensure every bottle arrives in perfect condition; however, if your order is damaged or incorrect, we offer a 14-day return window for a full refund or exchange. Due to the nature of alcohol sales, we cannot accept returns on bottles that have been opened or have broken seals.

1

Initiate Your Request

Contact our sommelier support team within 14 days of delivery with your order number and a photo of the issue.

2

Approval & Labeling

Once approved, we will provide a prepaid shipping label and specific instructions for secure glass packaging.

3

Ship the Items

Carefully pack the unopened bottles in their original protective casing and drop them off at any authorized courier location.

4

Inspection & Refund

After our cellar team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing